HELP

How To Manage Subscriptions

It is easy to skip specific coffee shipments. If you're going out of town and won't need a shipment or simply have enjoyed less coffee than usual and have a little more at home than you need, you can cancel one or as many shipments as you'd like to help you get back on track.

It's easy to skip shipments:

  • Login to your account: http://poundscoffee.com/account/login
  • Select ‘Manage Subscription’
  • Select ‘Actions’
  • ‘View Upcoming Orders’
  • Select ‘Skip Shipment’ next to any orders that you’d like to skip

Note: You can resume a skipped shipment by simply selecting 'Resume Shipment.'

If you're running low on coffee and won't have enough to get you to your next subscription order, you can bump up your next order date to get it sooner. Conversely, if your next order is approaching soon, and you have too much coffee on hand, you can bump your next order back a few days.

To change the date of your next order:

  • Login to your account: http://poundscoffee.com/account/login
  • Select ‘Manage Subscription’
  • Select ‘Actions’
  • Select ‘Change Upcoming Order Date’
  • Select a new date for your upcoming order to process

Note: When you choose a new order date for your upcoming order, all subsequent orders will process in the future according to your weekly frequency (1, 2, 3, or 4 weeks) after your newly changed date.

If you need to change your billing information, it is simple to do within your account.

With a Pounds Coffee™ subscription, it is easy to swap coffees with any other coffee that is eligible for a subscription.

To swap coffees:

Yes, you can change the quantity of your current coffee. To change the quantity for all future orders of your subscription:

To change the quantity for a specific shipment:

  • Select ‘Manage Subscription’
  • Select ‘Actions’
  • Select ‘View Upcoming Orders’
  • Next to the appropriate shipment date, select 'Product Quantities'

 

There is not a way to pause your subscription, however you can always skip specific shipments for upcoming orders. Should you need to cancel your subscription:

Important Information About:

Coffee, as an agricultural crop, is seasonal in nature. We purchase and source coffees that we are excited to roast and offer to our customers, and at times these coffees may come and go from our offerings.

If we are suspending a coffee that you currently subscribe to, we will make every effort to communicate our new selections in advance so as to give you the chance to update your subscriptions.

If you have not updated your subscription by the date requested (typically 4 weeks), then we will automatically update your subscription to reflect what we believe to be the best adaptation to your current selections.

How we decide which coffees to swap automatically for you:

  • Our first priority is to find a coffee with a similar or less expensive price. We will not automatically alter your subscription by more than $1 per coffee unless otherwise communicated.
  • Our second priority is to find a coffee that has a similar taste profile to the coffee being replaced.

If you have any questions about the seasonal nature of coffee and how it may effect your subscription, please do not hesitate to ask.